Call Management for Health Care

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Healthcare

Healthcare industry is considered as one of the noblest sector. But, with the increase in ease of communication, patients demand more efficient interaction with the doctors. Therefore, it is important to install a management system which can help hospitals and clinics not miss out on the calls from their patients.

Using a call management system Moner Alo wanted to achieve the following goals:

  • Have a single number catering to every call requirement.
  • Keep a track of all the appointments.
  • Stay 24x7 available, even after clinic hours.
  • Ensure timely response.
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Why Choose Us
Solution and benefits

Healthcare industry is considered as one of the noblest sector. But, with the increase in ease of communication, patients demand more efficient interaction with the doctors. Therefore, it is important to install a management system which can help hospitals and clinics not miss out on the calls from their patients.

NITS enjoyed the following benefits:

  • Cater to the requirements of local students.
  • Respond to student queries even after office-hours.
  • Provide personalised feedback.

Key product features

Ensure Privacy

COD confirmation

Confirm orders for the e-buyers to ensure proper delivery of a product. Get an access of genuine buyers. Generate an automated call to every customer who chooses to buy swith you through Cash-on-Delivery model.

Real-Time Monitoring

Order conversion

Retain customers that otherwise would be lost due to payment failures. Help buyers complete their transactions by either directly mailing them the transaction gateway or ask them to proceed with the transaction again.

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Dispatch confirmation

Avoid door rejections and losses. Prior the order is dispatched for delivery, call the buyer to assure his availability. Generate an automated call seeking for a response for order authentication.

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Non-delivered receipts

Arrange an automated call for the buyer in order to reschedule the delivery date or cancel the order. Eliminate the unnecessary costs of delivering the orders by checking buyers availability.


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Address Authentication

Confirm the address entered by the buyer enabling avoiding lost orders. This happens through the text-to-speech conversion of the address entered by the client. Allow customers confirm his address to prevent any error in delivery due to incorrect address.

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Non-delivery services

Inform your buyers in advance about the delay in delivery of the orders placed. Keep your customers informed about the issues due to late deliveries and ensure superior customer service.