Our Political Clients
Banking & Finance
Financial institutions such as banks, credit card companies, brokerage firms, mortgage and leasing companies, in the wake of the information age and amidst the development of quickly emerging technology, are offering customers and employees services, which make their transactions more efficient, convenient and, therefore, more attractive.
Teckinfo's Banking Solutions(Contact Center / Helpdesk solutions)provide an effective link between front and back office operations, making certain that data is available across the organization - in departments, call centers and branch offices - from any location and at any time - day or night.
By providing access to information 24 hours a days, 7 days a week apart from improving customer service, call centers also help to lower operating costs as consolidation of operations and Information Technology (IT) typically decreases labor costs.
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Contact and call centers now provide banks with an opportunity to nurture customer relationships. Supported by integration and productivity tools, call centers have become proactive - rather than strictly reactive
Easy to use - Modular, Scalable & Reliable
- Comprehensive functionality & feature rich capabilities
- Multi-level self-service IVR with Speech Recognition & Text to Speech (TTS)
- Powerful Lead Management Tool
- Case Management
- Escalations
- Unified Agent : Interaction by Voice, Video, Chat, email, SMS and Social Media
- Real Time Monitoring and Extensive Reporting Features
- Task Management with Appointment & Reminders
- Maximize Productivity & Improve agent efficiency
- Leverage existing investments, lower TCO
- Minimize Operating Costs
- Increase profitability by optimizing efficiency of your people & systems.
- Enhance user experience across every channel and touch point
- Inbound calls are routed in efficient and intelligent manner
- Great customer experience increases customer retention and opportunities to cross sell
- Optimal use of all staff resources resulting in increased efficiency and profitability
Key product features
