NORTHERN-IT

Our Political Clients

Multiple callcenter management
Divert your inbound calls to multiple workforce with our virtual contact center solutions

Inbound virtual contact hub allocates agents in distributed locality to sync the real time calls with their app service.

Track the business call information with our virtual contact center hub

Download the app on the agent's phone to monitor or track the business communication. Track the audio and record conversations with our virtual contact center hub anytime, anywhere.

Start your call center with no hassle without any hardware or complex software

Create a free trial account, choose a virtual number and set up agents and extensions and your call center is live

Online call service without hardware

Save your money with our online call center without any profound EPBX equipment and have a single number to represent your call center.

Our contact center provides superior caller experience and satisfaction

The contact center hub offers factual updates for callers on wait time with voice IVR greetings, custom hold tunes and the automated caller service captures the caller's location and his requirement.

You can now employ our inbound call Center service to administer your accessibility with a single click.

Our inbound service authorizes the agents to position their availability status from login and logout and 'available' or 'on break' with a single click. Calls are routed to agents who are in ready mode to take calls.

If the agents fail to keep posted or forget to mark the availability status, you can log in from the owner panel and update it for them to deliver a smooth and enchanting customer experience with our call center hub.

We endure to provide some unique and distinctive call center feature, it consummates a high level experience and satisfaction to your customers.

Outout your efficiency in double

Analytics Dashboard Graphing

Observe and supervise the call center activity with a customized and periodic analytics of call performance by automated graphing.

Call monitoring, auditing and call barge

You can now utilize this feature for OJT and for call audit. Listen to the calls instantly and give the feedback to the agents, takeover the call conversation remotely this will certainly Increase the call quality for each agent.

NEVER MISS A SINGLE CALL with our inbound call center solution

Excessive call flows handled effortlessly, quick performance of your business and smooth operation with our inbound service.

Mobile application with our contact center suite

Optimization of an automated technology for control over business calls. Managing the call visibility and tracking the incoming and outgoing recorded call conversation and caller detail, voice mail feature availability as an added advantage.

Merge your existing apps with our business suite

You can now merge your existing application with our API to save manpower and your money, use your existing infrastructure with our business suite.

Call routing and direction-finding

Call directing to the next available agent to shrink the wait time, route calls to your personal phone number at the requisite.

Multiple Call Center